Specialist, Learning & Development

This team is part of the Global Business Service (GBS) Centre, home to specialized teams of operations experts, many with years of first-hand experience across a wide range of industries and sectors. This team supports customers globally through different channels such as live chat, emails, tickets, social media, and many more. We work closely with all our key stakeholders, such as Customer Service, Legal & Compliance, and Fraud Risk Operations, to successfully launch various global products while understanding the associated risks and management strategies for business growth.

About the Opportunity

The Learning and Development Specialist is responsible for all the learning and development programs throughout the organization. In this role, the successful candidate will be leading on designing and enhancing training programs across different operation teams within Global Business Service (GBS) Center with the goal to provide an effective yet efficient learning experience to new hires as well as existing employees, drive continuous learning culture in the existing team and ensure best-in-class service quality in the industry. The successful candidate will work closely with department leaders and subject matter experts to identify training needs, create the training content, manage the delivery of training programs, and provide improvement to align with organizational short-term/long-term goals and strategy. The Learning and Development Specialist will also be working closely with the Quality Assurance department. At your core, you will thrive in a fast-paced, collaborative, result-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done.

Key Responsibilities: What You’ll be Doing

• Collaborate with department leaders and subject matter experts to identify training needs and develop effective training programs that align with organizational goals.
• Develop and maintain training policies and procedures, ensuring compliance with regulatory requirements and industry best practices.
• Manage the delivery of internal training programs to employees, including virtual and in-person training sessions, workshops, and seminars.
• Design and develop training materials, including e-learning modules, instructor-led training, and training content.
• Conduct assessments to evaluate the effectiveness of training programs and identify areas for improvement.

Requirements: What We Look In You

• Minimum 2-4 years experience in the Learning & Development field by providing a proven track record of designing and implementing effective training programs
• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders on a range of L&D Matters.
• Experience in skills audits and training needs analysis.
• Knowledge of instructional design principles, adult learning theory, and training evaluation methodologies.
• Experience with learning management systems (LMS) and e-learning development tools.
• Experience in project/task management skills, with the ability to manage multiple project/tasks simultaneously.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.
• Ability to work in a team and independently to a high standard without constant supervision and ensure deadlines are met under pressure.

Why Join Us?

• Competitive remuneration package (Basic Salary + Generous KPI bonus program + Annual Increment).
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Yearly Bonus
• Hybrid work arrangements
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.