This team is part of the Global Business Service (GBS) Centre, home to specialized teams of operations experts, many with years of first-hand experience across a wide range of industries and sectors. This team supports customers globally through different channels such as live chat, emails, tickets, social media, and many more. We work closely with all our key stakeholders, such as Customer Service, Legal & Compliance, and Fraud Risk Operations, to successfully launch various global products while understanding the associated risks and management strategies for business growth.
The Learning and Development Specialist is responsible for all the learning and development programs throughout the organization. In this role, the successful candidate will be leading on designing and enhancing training programs across different operation teams within Global Business Service (GBS) Center with the goal to provide an effective yet efficient learning experience to new hires as well as existing employees, drive continuous learning culture in the existing team and ensure best-in-class service quality in the industry. The successful candidate will work closely with department leaders and subject matter experts to identify training needs, create the training content, manage the delivery of training programs, and provide improvement to align with organizational short-term/long-term goals and strategy. The Learning and Development Specialist will also be working closely with the Quality Assurance department. At your core, you will thrive in a fast-paced, collaborative, result-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done.
Established in 2017, OKX has emerged as a global leader among cryptocurrency spot and derivatives exchanges, harnessing the power of blockchain technology to transform the financial landscape with a diverse and sophisticated portfolio of products, solutions, and trading tools. With a user base of over 20 million across more than 180 regions worldwide, OKX is dedicated to creating an immersive platform that invites individuals to delve into the realm of cryptocurrency. Besides operating a top-tier DeFi exchange, OKX offers OKX Insights - a research arm at the forefront of the latest cryptocurrency trends. Driven by its unwavering commitment to innovation and an extensive suite of crypto products and services, OKX envisions a future where financial access is underpinned by blockchain and decentralized finance.
Check below to see all of the open OKX jobs organised by office location.
Check below to see all of the open OKX jobs organised by team.
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