Escalation Specialist at OKX - Jul 24

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Escalation Specialist


OKX Jobs · Malaysia · Technical Services
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Job Overview

Customer complaints and problems that can't be resolved at the frontline level are handled by the Escalation Specialists.

Collaboration with clients to pinpoint their challenges, choose the best course of action, and swiftly address any lingering problems.

What You’ll Be Doing:

  • Empowered to have high-level authority to deal with requests or complaints
  • Handle escalations and tech troubleshoot to provide a high-quality service experience
  • Assist the Operational Excellence team in the development of the planning process and prioritizing improvement opportunities based on strategic and tactical planning objectives
  • Assist internal partners to ensure business and strategies are maintained effectively
  • Feedback on any new business strategy or processes

About You:

  • Minimum Diploma or Bachelor's degree
  • Minimum 2 years experience in Customer Escalation; FinTech or technology industry background strongly preferred
  • A highly solution-oriented mindset with hands-on execution capability
  • A strong communicator who's fluent in English
  • Added advantage if you able to speak & write in Mandarin

Why Join Us?

  • Competitive remuneration package (Basic Salary + Yearly Bonuses).
  • Meal Allowance up to RM 500/month
  • Monthly Team Building
  • RM 2500 Benefits per annum (Training & Wellness)
  • Hybrid work arrangements
  • Convenient workplace (5 minutes walk from MRT TRX).
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

More Jobs at OKX


OKX Overview

Established in 2017, OKX has emerged as a global leader among cryptocurrency spot and derivatives exchanges, harnessing the power of blockchain technology to transform the financial landscape with a diverse and sophisticated portfolio of products, solutions, and trading tools. With a user base of over 20 million across more than 180 regions worldwide, OKX is dedicated to creating an immersive platform that invites individuals to delve into the realm of cryptocurrency. Besides operating a top-tier DeFi exchange, OKX offers OKX Insights - a research arm at the forefront of the latest cryptocurrency trends. Driven by its unwavering commitment to innovation and an extensive suite of crypto products and services, OKX envisions a future where financial access is underpinned by blockchain and decentralized finance.

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OKX Jobs by Location

Check below to see all of the open OKX jobs organised by office location.

Hong Kong (12)

Malaysia (8)

Singapore (7)

OKX Jobs by Team

Check below to see all of the open OKX jobs organised by team.

Client Services & Strategy (5)

Engineering & Modelling (15)

Finance & Accounting (1)

Legal Services (1)

Product & Design (2)

Sales & Sales Support (1)

Technical Services (2)

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