Legal Support at OKX - Apr 24

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Job Overview

You will be expected to show a high level of technical knowledge and professionalism at all times. Responding to queries from international judicial authorities and legal counsel in real-time. Quick responses through live chat and professional, courteous customer service are among your duties.

What You’ll Be Doing:

  • Attending to inquiries from global legal authorities and legal representatives.
  • Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.
  • Maintaining a working knowledge of company products to effectively communicate external stakeholders.
  • Creating and maintaining strong relationships with company partners and external stakeholders.
  • Escalate any queries or unresolved issues to Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

What We Look For In You:

  • A diploma in law & compliance a related field.
  • Experience in customer service, compliance, investigation, litigation & etc.
  • Excellent command of spoken and written English.
  • Ability to work independently in a fast-paced environment.
  • Willingly to work according to given schedule to support 24x7 operations.
  • Willing to work on ROTATIONAL SHIFT
  • Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
  • Solutions mindset: passion to find the right solution for Customer, and resolve the issue
  • overcoming obstacles; good cost-efficient decision making.
  • Excellent time management: ability to multi-task to solve issue for Customers, while
  • managing time.
  • Quick learner: ability to ramp up quickly and act on feedback constructively.
  • Willing to work in Tun Razak Exchange (walking distance from MRT TRX)

Nice to Haves:

  • Working knowledge of CRM tools, such as Zendesk.
  • Familiar with crypto/finance-technology industry
  • Experience working with teams across global offices and time zones.
  • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA

More Jobs at OKX


OKX Overview

Established in 2017, OKX has emerged as a global leader among cryptocurrency spot and derivatives exchanges, harnessing the power of blockchain technology to transform the financial landscape with a diverse and sophisticated portfolio of products, solutions, and trading tools. With a user base of over 20 million across more than 180 regions worldwide, OKX is dedicated to creating an immersive platform that invites individuals to delve into the realm of cryptocurrency. Besides operating a top-tier DeFi exchange, OKX offers OKX Insights - a research arm at the forefront of the latest cryptocurrency trends. Driven by its unwavering commitment to innovation and an extensive suite of crypto products and services, OKX envisions a future where financial access is underpinned by blockchain and decentralized finance.

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OKX Jobs by Location

Check below to see all of the open OKX jobs organised by office location.

Asia - Remote (1)

Hong Kong (13)

Malaysia (9)

Singapore (9)

OKX Jobs by Team

Check below to see all of the open OKX jobs organised by team.

Administration & Events (1)

Client Services & Strategy (6)

Engineering & Modelling (16)

Finance & Accounting (1)

Legal Services (1)

Product & Design (3)

Sales & Sales Support (2)

Technical Services (2)

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