Product Manager, Onboarding/KYC

Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

We are looking for an experienced and growth minded Product Manager to lead the design and development of our onboarding flow. This is a unique, once in a career, opportunity to deliver mass-market financial products & services on a global scale focussed on the most important aspect of our business: activating users. We are looking for someone who has experience in - and understands the intricacies of - delivering high quality and innovative internet-scale consumer products, across multiple work streams.

WHAT YOU WILL DO

• You will be the owner of Onboarding for the company’s core product and will focus on activating users
• Work on defining and optimizing the flow to make our user base grow
• Selecting and owning relationships with KYC partners to improve global pass rates
• Influence the roadmap on our geo-expansion
• Work closely with Compliance and Legal to make sure we onboard users securely
• Work in collaboration with the engineers, designers and business leaders to design, develop and deliver crypto products.
• Lead impactful product launches by coordinating between teams, communicating requirements, managing timelines, uncovering and unblocking critical dependencies.
• Use and manipulate data effectively to measure, analyze and optimize the success of the products you develop.
• Combine data driven insights with product vision & strategy to design new features and improvements to maximize impact and growth.
• Solve problems and simplify complex issues by drilling into details and the technical aspects of our systems and processes to deliver targeted solutions.
• Understand our customers using quantitative and qualitative methods. Harness this information to build and enhance products and features that serve their needs.

WHAT YOU WILL NEED

• At least 3-5 years of experience as an onboarding PM activating customers ideally for a consumer-facing fintech or financial services company
• A growth mindset with obsession for data and an converting users
• Experience in large-scale, consumer facing web/mobile products and applications.
• A proven track record of shipping products in a technical environment and working with developers and designers on a day-to-day basis.
• Strong technical skills and experience with analytics platforms and using data to make informed product decisions.
• Excellent verbal and written communication skills to write thorough feature requirement documents and work with stakeholders and upper management.
• Experience of compiling and executing implementation timelines and project roadmaps.
• A background in engineering or computer science is a plus, but not essential.
• Bonus: Knowledge of crypto

COMPENSATION & PERKS

• Unlimited vacation policy; work hard and take time when you need it
• Performance bonuses
• Apple equipment
• Full-time salary based on experience and meaningful equity in an industry-leading company
• Hybrid: we work in the Central London office on Tuesdays, Wednesdays and Thursdays
• Work from Anywhere Policy

Blockchain.com is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business need at the time.