Member of Client Operations, Custody (Associate)

As a Member of Client Operations, Custody you will:

• Service institutional clients by addressing daily inquiries, managing operational tasks, handling client onboardings, product support, transaction approvals, settlements, and reconciliations for all of Anchorage Digital's business lines.
• Become an expert in all of our product and service offerings, developing a deep understanding of product features, trading operations, and supported cryptocurrencies.
• Collaborate across Compliance, Brokerage, Sales, and Legal teams to respond to complex client requests and ensure any additional requests for information are fulfilled in a timely manner.

• Serve as the internal advocate for our clients to our Product, Engineering, Compliance, and Trading teams.
• Participate in building complex, multi-product client workflows to ensure client expectations are not only met, but exceeded.

• Support Brokerage operations through client statement preparation, funds movement (trade settlement), internal account management, and beyond.
• Participate in regular evening and weekend on-call rotations.

You may be a fit for this role if:

• You have experience supporting institutional clients in financial services, or another heavily regulated industry.
• You have a good understanding of how institutional clients, such as VCs, Sovereign Wealth Funds, or PEs operate.
• You are familiar with traditional financial services, products and strategies and are able to provide thoughtful support to your clients.
• You have experience with different channels of support including chat, text, telephone, email and video conference.
• You have confidence and composure interfacing with clients in any setting.
• You have foundational knowledge on the following subjects: blockchain, crypto-economics, security engineering.
• You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced.

• You have experience using TRM, CipherTrace, or Jira.
• You are located in the Central Time Zone, Mountain Time Zone, or Pacific Time Zone of the United States.

Although not a requirement, bonus points if:

• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

Compensation at Anchorage Digital:

• Compensation at Anchorage Digital is market-driven and data-informed. All full-time employees receive a market-leading salary, meaningful equity, and a generous perks and benefits package.
• Compensation Range: $62,000 - $76,000/yr - this salary range may be inclusive of multiple regional locations and job grades. This compensation range will be narrowed during the interview process based on skills, abilities, and experience required. We partner with third party firms annually to verify equity, cash, benefits, and perks benchmarks. For sales and business development roles, the range provided is the On Target Earnings (“OTE”) which is inclusive of base salary + sales commissions/bonuses targets for the position.
• Benefits: Anchorage Digital is proud to provide market-leading benefits and perks to our employees. We are only 1% of companies who offer 100% health, dental, and vision coverage for you and your dependents. This means no monthly out-of-pocket premiums for you or your family. We offer a wide range of benefits to our employees globally.
• You can learn more about our culture and perks and benefits here.