CRM Specialist at BitGo - May 24

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This job post has now expired. Please see the other BitGo jobs available.
Job Overview

BitGo is looking for a CRM Specialist who is responsible for the implementation and maintenance of Salesforce for the Sales, Service, and Experience clouds. This includes working with stakeholders to define requirements, configuring Salesforce, testing and deploying changes, and providing support to users.

Responsibilities:

  • Implement and maintain Salesforce for the Sales, Service, and Experience clouds
  • Work with stakeholders to define requirements
  • Configure Salesforce
  • Test and deploy changes
  • Provide support to users
  • Develop and implement sales, service, and customer experience processes and procedures
  • Stay up-to-date on Salesforce changes and best practices
  • Troubleshoot Salesforce issues
  • Provide training to users
  • Gather and analyze data to improve sales, service, and customer experience performance
  • Develop and present reports and dashboards
  • Work with other departments to ensure alignment on sales, service, and customer experience goals and objectives

Skills & Experience:

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and high level of craftsmanship.

Required:

  • Bachelor's degree in business, computer science, or a related field
  • 3+ years of experience in Salesforce administration
  • Strong understanding of sales, service, and customer experience processes and procedures
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to meet deadlines and work under pressure
  • Strong analytical and problem-solving skills
  • Salesforce certifications for the Sales, Service, and Experience clouds (Salesforce Certified Administrator, Salesforce Certified Service Cloud Consultant, and Salesforce Certified Experience Cloud Consultant)

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BitGo Overview

BitGo is the leader in digital asset financial services, providing institutional investors and crypto platforms with liquidity, custody, and security. In 2020, the company reached new milestones with the launch of BitGo Prime, the first and only deeply integrated, full-stack solution with custody, trading and lending. With the launch of BitGo Portfolio and BitGo Tax, the company also manages activities across wallets, exchanges and service providers.

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