Staff User Researcher, Developer

The Developer Product Group at Coinbase is key to Coinbase’s mission to increase economic freedom for the world. Our team creates experiences for Developers that help them build on the blockchain. You will help fuel innovation for crypto by helping Developers make the transition to building Web3 products, and enabling the existing Web3 Developer community with the tools they need to build the future of crypto.

We are looking for a self-motivated Researcher who thrives working in a fast-paced startup environment, with full autonomy and ownership. You are comfortable dealing with ambiguity, able to think through complex challenges, and are able to align cross-functional teams around your research in order to launch successful products. Knowledge and past experience working on research for Developers and Web3/Crypto products are value-adds for this role.

What you’ll be doing

• Leading the UX Research function for our Developer Product Group, working in close partnership with the Design and Product teams
• Act as primary point of contact for all team research needs—from large foundational and generative projects to evaluative, tactical, and investigative quick wins
• Coordinate and conduct mixed-methods research, including interviews, usability testing, concept testing, surveys, fieldwork, and other methods as needed
• Provide thoughtful guidance and education to stakeholders to turn vague business needs into actionable research questions
• Partner with other researchers on larger strategic research initiatives and internal team processes.
• Craft research reports to clearly communicate your findings and make impactful design and product recommendations for the team.

What we look for in you

• 7+ years of user research experience, preferably with some experience in a lead role or primary point of contact for a large product area with many stakeholders
• Working knowledge of general research principles (experimental design, bias, confounds, etc.) and UX research principles (usability testing, design thinking, etc.).
• Provides both confident team leadership and patient guidance to a range of stakeholder levels, including guiding designers and PMs through their own research
• Easily communicates complex concepts, with ability to influence strategy and decision making
• Can successfully manage project prioritization and multiple stakeholder relationships independently
• Experience with usertesting.com & unmoderated testing
• Collaborative attitude, team mentality, and humility
• A learner’s mindset, seeing feedback as a chance to grow
• Interest in crypto or financial products

Nice to haves

• Research experience working with a Developer audience, or other technical audiences
• User of Coinbase products