Senior Manager - HR Operations & Rewards

We are seeking a talented and experienced Total Rewards & People Operations Manager to join our team in Dubai, UAE. The Total Rewards & People Operations Manager will be responsible for overseeing HR operations for the Dubai entity, ensuring compliance with UAE employment laws and regulations and managing our visa/immigration vendor for global needs. In this position, you will play a critical role in fostering a positive and engaging workplace culture, promoting employee engagement, and ensuring HR compliance while building trust with key business stakeholders.

Key Job Responsibilities

• Handle work permits, visa support, and documentation, and liaise with government departments and DMCC regulations
• Assist with overseeing employee file management, onboarding, and exit formalities
• Manage international transfers coming to Dubai, benefits open enrolment and compensation administration
• Ensure labor law compliance and conduct reference and background checks
• Address HR-related queries from employees and provide timely resolution
• Be the key point of contact for employees based in Dubai and work closely with the People Operations and Talent Recruitment teams
• Align with all People Team members and vendor partners to ensure smooth HR operations
• Continuously improve employee experience and process excellence
• Responsible for managing the day-to-day activities with our immigration vendor
• Ability to handle ad-hoc project deliverables with fixed timelines as business demands grow
• Work closely with the Head of Total Rewards and People Operations on projects and business demand

A Day in the Life

• Be the key point of contact for UAE/Dubai based members
• Closely work with Total Rewards and People Operations team
• Address operational tasks, delegated activities, project initiatives (as applicable)
• Work closely with members and ensure timely resolution of queries
• Align with all People Team members via meetings, Slack, email, discussions etc
• Closely work with vendor partners, government departments, compliance teams etc
• Work alongside best-in-class professionals from over 40 different countries.
• Performance based bonus structure that is unmatched anywhere in the industry. We combine our profits across desks, teams and offices into a global profit pool fostering a truly collaborative environment to work in.
• Ownership over initiatives that directly solve business problems.

About the Team

• We are a diverse global team based out of multiple countries
• We bring in diverse experience and believe in teamwork, cohesion, sharing responsibility, inclusive approach and best practice sharing
• We aim to constantly improve member experience and process excellence
• We would like to welcome a new colleague to oversee the work scope for our new Dubai entity

What you’ll need

• Hands on experience with HR, Payroll, Benefits, Visa & Immigration, Legal support in UAE/Dubai
• Experience working with Govt agencies, Compliance bodies and Legal Counsel
• Well versed with the UAE Employment, Relocation, Visa, Mobility, compliance guidelines
• Possess end to end ownership - this person will own engagements end to end, and makes sure a partner's needs are met.
• Earn Trust (partners & stakeholders) - the ability to build a relationship, earn trust and represent the Polygon brand to our current and prospective partners.
• Deliver Results - this person needs to over-index on results delivered
• Strategic, innovative problem solver
• Ability to manage multiple on-going tasks, be flexible to change, adapt to shifting priorities, and complete last minute requests
• Self-directed, detail-oriented individual with a strong passion to contribute to the team's success
• Ability to handle confidential and sensitive information with tact, diplomacy, and discretion.
• Ability to be a self-starter and work independentlyAbility to communicate effectively with all levels, including senior management, on one-to-one basis and in groups
• Highly organized with an ability to prioritize multiple projects and deadlines
• A consultative partner to employees and hiring managers on available immigration options, internal guidelines, and education on new or changing policies
• Work with key stakeholders to strategize of domestic and global employee transfers, temporary assignments, and extended business travel
• Responsible for managing all inquiries regarding global immigration case status and present available options, including displacement or transfer strategies
• Consult with internal and external subject matter experts, including management of external immigration attorney relationship relevant to issues affecting employee cross-border movement
• Conduct 1:1 conversations with employees to ensure they understand immigration terms and requirements
• Provide “White Glove” Employee Experience
• Manage administrative duties, such as maintaining Public Access Files, monitoring visa expiration dates, drafting travel letters, etc.
• Monitor immigration and mobility compliance and risks. Partner with HRBPs, employees and appropriate business leaders to communicate immigration requirements, government procedures, and case processing times
• Initiate and manage all mobility cases and permanent transfer requests

Preferred Qualifications

• Experience dealing with UAE visa & immigration process preferred
• Minimum 5 years of global mobility tax, international relocation, immigration, HR, or related experience
• Located in Dubai or willing to relocate to Dubai