Web3 Head of Customer Success at Ankr - May 24

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Web3 Head of Customer Success


Ankr Jobs · UK - Remote · Client Services & Strategy
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Job Overview

We are looking for a Head of Customer Success who can deliver value and impact to optimize the customer experience from onboarding, and adoption to retention and growth. This leader is a results-driven and experienced Head of Customer Success who will be responsible for leading a team of talented Success folks with the goal to accelerate growth and retain our most important customers.

This individual is passionate and motivated by the idea of selling a disruptive technology solution in the web3 space and implementing a success plan to retain and grow revenue long-term. Core responsibilities will include building a plan and team to drive an innovative approach of success and account management that becomes an extension of our product. Our ideal candidate will have a proven track record of success in the developer/ infrastructure space and is familiar with blockchain technologies.

What You'll Do

  • Develop and design customer journeys and plans that support a customer's long-term growth with Ankr
  • Partner with Sales on creating success plans for customers after the sale is complete.
  • Work proactively with our customers to identify churn risks and growth opportunities.
  • Own the onboarding, adoption, retention, and growth strategy behind our most important customers.
  • Set up regular meetings with top customers to understand feedback and how we can continue to work closer with them long term.
  • Set individual success targets with the success team.

What You'll Bring

  • At least 3-5 years managing a Customer Success team.
  • Demonstrated experience leading CS teams in a SasS model or Enterprise software.
  • Exemplary communication skills, leadership skills, and analytical skills.
  • Proven track record of CS success.
  • Experience building success plans for different verticals of customers.
  • Experience partnering with other organizations such as sales, finance, and support to constantly support our customers with a focus on growth and retention.
  • Ability to share the vision, understand and define requirements, design practical solutions, develop supporting. business cases and implement solutions for prospects and partners.

Bonus

  • You have been part of an early/mid stage start-up before.
  • You have experience in web3 or are passionate about learning more.

ANKR is an equal-opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

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Ankr is building your gateway to Web3 Connecting consumers, developers and enterprises to the new internet, in a few easy clicks.

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