IT Support Engineer at - Jun 24

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Job Overview


  • Assist in our security administration activities including but not limited to user provisioning, access control, endpoint management, threat prevention and networking maintenance
  • Develop and implement access control workflows
  • Handle enquiries, IT request and assist in resolving and troubleshooting from internal users


  • Holders of network and/or security related certifications/qualifications.
  • 3-4 years of practical experience in IT support or a similar technical role.
  • General IT operations experience including but not limited to User laptop provisioning, maintenance, User Account Provisioning and deprovisioning
  • Proficiency in troubleshooting hardware, software, connectivity and network issues. Familiarity with Windows and macOS operating systems, and Linux would be an advantage.
  • Experience handling mobile fleets, including working with carriers, managing onboarding and offboarding users and mobile devices
  • Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users effectively.
  • Familiar with tools such as Jira, OKTA, Netscope, Airwatch and others.
  • Strong analytical and problem-solving abilities to diagnose and resolve complex IT issues efficiently.

You are also expected to:

  • Demonstrate a strong commitment to personal learning and development
  • Detail minded with an analytical mindset
  • Good communication skills with an ability to explain complex technical issues to non-technical business users
  • A customer-centric approach with a focus on delivering high-quality support and maintaining a positive user experience.
  • Ability to work in a fast-paced environment, handling multiple tasks and prioritizing accordingly.
  • Willingness to collaborate and work as part of a diverse team.
  • Proficiency in both spoken and written English

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Established in 2016, has gained the trust of over 80 million clients globally and stands as a top player in the realm of regulatory adherence, security, and privacy accreditations. Our mission is straightforward: Encourage Cryptocurrency Adoption for Allâ„¢. At, we are dedicated to promoting the use of digital currencies through inventive solutions and supporting the emerging generation of developers, innovators, and business leaders in crafting a more just and balanced digital landscape.

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