IT Support Engineer at Crypto.com - Nov 23

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Job Overview

Responsibilities

  • Assist in our security administration activities including but not limited to user provisioning, access control, endpoint management, threat prevention and networking maintenance
  • Develop and implement access control workflows
  • Handle enquiries, IT request and assist in resolving and troubleshooting from internal users

Requirements

  • Holders of network and/or security related certifications/qualifications.
  • 3-4 years of practical experience in IT support or a similar technical role.
  • General IT operations experience including but not limited to User laptop provisioning, maintenance, User Account Provisioning and deprovisioning
  • Proficiency in troubleshooting hardware, software, connectivity and network issues. Familiarity with Windows and macOS operating systems, and Linux would be an advantage.
  • Experience handling mobile fleets, including working with carriers, managing onboarding and offboarding users and mobile devices
  • Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users effectively.
  • Familiar with tools such as Jira, OKTA, Netscope, Airwatch and others.
  • Strong analytical and problem-solving abilities to diagnose and resolve complex IT issues efficiently.

You are also expected to:

  • Demonstrate a strong commitment to personal learning and development
  • Detail minded with an analytical mindset
  • Good communication skills with an ability to explain complex technical issues to non-technical business users
  • A customer-centric approach with a focus on delivering high-quality support and maintaining a positive user experience.
  • Ability to work in a fast-paced environment, handling multiple tasks and prioritizing accordingly.
  • Willingness to collaborate and work as part of a diverse team.
  • Proficiency in both spoken and written English

More Jobs at Crypto.com


Crypto.com Overview

Established in 2016, Crypto.com has gained the trust of over 80 million clients globally and stands as a top player in the realm of regulatory adherence, security, and privacy accreditations. Our mission is straightforward: Encourage Cryptocurrency Adoption for Allâ„¢. At Crypto.com, we are dedicated to promoting the use of digital currencies through inventive solutions and supporting the emerging generation of developers, innovators, and business leaders in crafting a more just and balanced digital landscape.

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Crypto.com Jobs by Location

Check below to see all of the open Crypto.com jobs organised by office location.

Bangkok (1)

Hong Kong (14)

London (2)

Sao Paulo (1)

Seoul (2)

Singapore (12)

Sofia (1)

Taipei (4)

Tokyo (2)

Crypto.com Jobs by Team

Check below to see all of the open Crypto.com jobs organised by team.

Client Services & Strategy (1)

Engineering & Modelling (14)

Finance & Accounting (1)

Information Technology (1)

Marketing & Communications (5)

Product & Design (2)

Technical Services (15)

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