Customer Service/KYC Manager at Binance - Apr 24

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Customer Service/KYC Manager


Binance Jobs · Tokyo · Client Services & Strategy
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Job Overview

Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

The CS/KYC lead will work towards aligning the company's vision and values with operational strategies. This person will also spearhead best practices in both KYC and Customer Service operations.

Job Description:

  • Formulate business strategy, advise management and execute on all aspect of operations to achieve OKR, cost control and implement SOP
  • Coordinate with other internal divisions and use technology to deliver superior customer experience through Company’s omni-channel approach
  • Build and manage a CS/KYC team that can respond to customer inquiries quickly and properly with following the laws and regulations
  • Responsible in hiring, training and retaining operations staffs
  • Coordinate with a third party, or vendor, regarding to our operational activity
  • Evaluate overall organization, performance, by gathering, analyzing, and interpreting data and metrics
  • Develop and implement productivity and cost reduction opportunities
  • Cross-functional and cross-country collaboration on all projects

Requirements:

  • Bachelor degree from a reputable university or equivalent
  • Ability to communicate effectively in both Japanese and English
  • At least 5 years experience with at least 1 year in a cryptocurrency or Tech space, crypto exchange or retail financial products industry experience preferred.
  • Able to work in a fast paced and ambiguous industry where regulations are catching up
  • High level of ownership and integrity
  • Good sense of business process, strong leadership and management skills
  • Problem Solving

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Binance Overview

Binance is globally recognized as the top provider of blockchain and cryptocurrency infrastructure, boasting a suite of financial products that notably include the world's most voluminous digital asset exchange. With a user base that reaches into the millions globally, Binance is committed to augmenting monetary freedom for its users. The platform offers an unparalleled selection of crypto-based services and products, which encompass various domains like trading and finance, education, data and research, social good, as well as investment and incubation. Additionally, it provides solutions for decentralization and infrastructure, among other offerings.

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