Senior Product Manager, Trust & Safety

Responsibilites

• Creating well-scoped, well-documented Product Requirements Documents to serve as clear references for work developers take on
• Working with our Head of Product to plan upcoming sprints that account for necessary progress towards roadmap initiatives, developer bandwidth, and other factors
• Making use of data and analytics to inform product decisions, including tracking success criteria for new features we launch and designing dashboards from which we can extract product insights
• Conducting and summarizing user research in the form of user interviews, surveys, monitoring of customer feedback channels, and session data
• Working closely with Developers and Engineering Managers to ensure new product initiatives have been de-risked from an engineering perspective and scoped down to the highest-impact, lowest-effort solution to the problem
• Iterating over design concepts with our designers based on findings from user interviews
• Ensuring we maintain a high bar for quality in the work that we ship by remaining attentive to high-severity bugs and ensuring our bug triaging system is running smoothly
• Curating our backlog to ensure we are scoring new ideas accurately for effort and impact, in order to shortlist those tasks with the most outsized return on engineering bandwidth
• Caring deeply about building a best-in-class product

Desired Experience

• Relevant product management experience with demonstrated success owning key product initiatives
• Experience with agile and scrum methodologies, including experience administering sprint planning meetings, stand-ups and retrospectives
• A technical background or fluency with engineering concepts in order to clearly communicate product needs to engineers
• Experience conducting user interviews and translating insights from those sessions into feature ideation
• The ability to abstract away complexity, both in the context of feature scope and in creating intuitive experiences for our users
• Experience developing a product roadmap at a growth-stage company and tracking progress towards those initiatives
• Comfort collaborating and communicating with Developers and Designers at various levels of seniority to ensure product requirements are met
• Experience moving new feature ideas effectively and expediently through an entire product development cycle, ensuring a smooth roll-out of new work that does not introduce regression
• Deep enthusiasm and passion for the NFT or crypto space. Professional experience in crypto / blockchain / NFTs is not required, but you should own NFTs and ideally be an active user of OpenSea
• [Nice to have] Experience working in a growth-stage startup
• [Nice to have] Coding fluency or ability
• [Nice to have] Exposure through a previous role to the blockchain ecosystem
• [Nice to have] The ability to create simple, low-fidelity mock-ups in Figma or other design tools