Customer Service Representative - (German) at Binance - Apr 24

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Customer Service Representative - (German)


Binance Jobs · Europe - Remote · Client Services & Strategy
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Job Overview

Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
Support is via a live chat and phone, and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.

The best Customer Service Representatives are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our Customer Service Representatives can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Responsibilities

  • Handle high amounts of live chat and phone calls
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

Requirements

  • 1+ years experience of proven customer facing experience or experience as a customer service representative
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skill and a good listener
  • Ability to multi-task, prioritize, and control time effectively
  • Knowledge of the cryptocurrency/blockchain field is a big plus
  • Multi-lingual capability is a big plus
  • German native and fluent in English
  • Willing to work weekends and irregular hours which will include night shifts

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Binance Overview

Binance is globally recognized as the top provider of blockchain and cryptocurrency infrastructure, boasting a suite of financial products that notably include the world's most voluminous digital asset exchange. With a user base that reaches into the millions globally, Binance is committed to augmenting monetary freedom for its users. The platform offers an unparalleled selection of crypto-based services and products, which encompass various domains like trading and finance, education, data and research, social good, as well as investment and incubation. Additionally, it provides solutions for decentralization and infrastructure, among other offerings.

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