Senior Institutional Client Onboarding Product Manager at Coinbase - Apr 24

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Senior Institutional Client Onboarding Product Manager


Coinbase Jobs · US - Remote · Product & Design
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Job Overview

Coinbase is looking for a highly driven individual to lead our Institutional Client Onboarding product. This role reports to the Head of Operations and is an opportunity to develop best in class processes with a client / automation first culture. The successful candidate will be responsible for continuing to refine what ‘best in class’ looks like from a scale, compliance and client user experience perspective, ensuring the Legal, Compliance, Operations, Design and Engineering Teams are supportive and executing towards a common vision and plan.

What you’ll be doing (ie. job duties):

  • Directly accountable for developing an Institutional Client Onboarding Product that is best in class from a Compliance, Scale and Client Experience perspective.
  • Refine vision to move from being best to being transformational, leveraging web 3, on-chain technology.
  • Ensuing our solution has product market fit and is enabling of our clients fast on ramp to crypto and expedited commitment of capital.
  • Capture requirements, prioritize investments, work with Compliance Engineering and Operations to test and deploy features.

What we look for in you (ie. job requirements):

  • Experience on Client Onboarding Change Management.
  • Outstanding ability to Influence without authority, coordinate complex functions and stakeholders and make decisions that put clients and the firm first.
  • Understanding of the client onboarding KYC /AML process.
  • Superb judgment to respect Compliance standards but also find a solution that allows us to provide scale and a UX which result in transformational onboarding time.
  • Strong communicator - internally to senior leadership and externally with customers to understand their journey.
  • Comfortable operating as a player coach. Make decisions & influence the most senior leadership whilst being happy to roll up sleeves.
  • Strong track-record of building and operating within high performing teams.
  • Ability to multitask and prioritize multiple ambiguous deadlines and projects in a fast moving environment.
  • Ability to process complex issues, clearly and concisely communicate them, and turn them into simple recommendations, considerations, and tradeoffs.
  • Crypto passionate.
  • Strong problem solving skills and the ability to develop creative solutions to complex operational challenges.
  • Keen to learn and a track record of continuous learning.

More Jobs at Coinbase


Coinbase Overview

Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin, ethereum, and litecoin. Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use.

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