Director, Account Management

We are seeking an experienced Director of Account Management to build and lead our account management team and drive customer satisfaction and retention within the Polkadot blockchain ecosystem. The successful candidate will have a deep understanding of the blockchain industry and will have a track record of having built and maintained relationships with tech builders, and will be responsible for ensuring high levels of satisfaction for our ecosystem teams, particularly in their relationship with Parity.

About the Position:

• Lead and manage the account management team, ensuring they meet performance targets and deliver high-quality service to teams building in our space..
• Develop and execute strategic account plans to enhance customer satisfaction, build relationships with clients, and create a robust offering to encourage existing teams to stay in the Polkadot ecosystem.
• Manage internal stakeholders in their relationship development with our builder teams, and collaborate with internal teams to create new offerings to said teams.
• Build and maintain strong relationships with the most critical parachain teams, understanding their needs and providing them with excellent service.
• Work closely with our product development and technical teams to ensure we are communicating around our technology that meet the needs of teams building in our space.
• Provide regular reports and updates to the executive team on the performance of the account management team, key account metrics, and feedback.
• Collaborate with our marcomms team and Growth team to identify new opportunities and go-to-market strategies for teams in our ecosystem.

About you:

• 5+ years of experience in account management, customer success, or related roles, ideally within the blockchain industry.
• Strong leadership and management skills, with experience leading and developing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues.
• Proven ability to develop and execute successful account plans, with a track record of driving customer satisfaction and retention.
• Strong understanding of blockchain technology, specifically in the Polkadot ecosystem.
• Comfortable working in a fast-paced, startup environment with changing priorities and minimal supervision.
• This role offers the opportunity to work with a dynamic and innovative team within the blockchain industry, and to lead the growth of our business through strong relationships and strategic planning focused on customer satisfaction and retention. The successful candidate will be a key member of our leadership team and will have the opportunity to shape the direction of our account management and customer success efforts.

About working for us:

• Competitive remuneration packages based on iterative market research, including tokens (where legally possible)
• “Future of work” environment that’s remote-first and self-initiating with flexible hours
• Team mates that are genuinely excited about their impact and projects
• Access to the brightest minds in this space to learn about Web3 and develop your skills and knowledge while on the job
• Becoming part of the wider ecosystem (career and networking opportunities)
• Regular, global retreats with both your team and the entire company
• Work laptop
• Opportunity to relocate to Germany or Portugal (with visa sponsorship)