IT

The Role

Our IT Team works closely with all of Alchemy’s departments to ensure a fantastic experience on IT supported platforms. This is a great opportunity to partner with Global IT, Security and Facilities and be exposed to all aspects of IT including Networking, AV, Applications, Hardware, Support, and Office constructions and moves.

Responsibilities:

• Provide hands on technical support for Alchemy’s team members
• Participate in IT projects impact the local and global teams
• Manage local vendors to support the office
• Ensure the smooth operation of our AV conferencing and sound systems
• Manage the physical security access systems to the office
• Manage the local Network and Firewalls
• Provide hardware and software support
• On/offboard team members

What We're Looking For:

• Hands-on technical lead capable of working independently to support the office
• Required technical expertise of macOS, Chrome, GSuite, Okta, Slack, MDM (Jamf or Kandji), Networking
• Previous service desk experience and customer service
• Nice to have knowledge of: Asana, Notion, Windows, O365
• Strong communicator across numerous mediums and styles
• Ability to (re)prioritize multiple tasks on a daily/weekly basis
• Previous office build/move experience
• Prior vendor management experience focused on selection, partnership building and assurance of service delivery to required KPI
• Ability to travel between offices quarterly