IT Associate

The global financial ecosystem is changing. Revolutionary blockchain technology has unlocked the potential for people around the world to have more equal access to wealth and information. This transformation has begun with the mass global adoption of cryptocurrencies but like all new financial systems, it needs greater trust to realize its full potential and remain safe from bad actors. That’s where we come in. The Chainalysis blockchain data platform enables businesses, governments, and banks to solve the world’s most high-profile criminal cases, paving the way for an economy built on blockchains.

The global financial ecosystem is changing. Revolutionary blockchain technology has unlocked the potential for people around the world to have more equal access to wealth and information. This transformation has begun with the mass global adoption of cryptocurrencies but like all new financial systems, it needs greater trust to realize its full potential and remain safe from bad actors. That’s where we come in. The Chainalysis blockchain data platform enables businesses, governments, and banks to solve the world’s most high-profile criminal cases, paving the way for an economy built on blockchains.

The IT Associate will help the company by enabling our teams to maintain their best performance. You will be the face of the team, interacting with and advising our customers on their technical needs and mishaps in person at our office as well as online. You’ll be hands on with some of the best in class technology. This role will be the face of the IT organization and having a friendly demeanor and attitude will help ensure that all our customers leave satisfied with your assistance!

In one year you’ll know you were successful if…

• Proven capable of working independently
• You have improved the daily efficiency of our customers by providing top level service
• You took ownership of the office space and ensured operational excellence
• Provided technical assistance with in office events
• Solved many IT Challenges to unblock the productivity of our technology customers and partners
• Implemented security team recommendations and best practices
• Assisted with the automation of qualifying tasks and support requests
• Participated in the creation and optimization of processes and policies to best support our customers
• Developed key working relationships to help achieve outstanding outcomes
• Documented processes and procedures for your team and customers

A background like this helps:

• Few years of experience in a similar role
• Experience in managing a variety of SaaS applications
• Experience working within a cloud environment
• Experience in Mac OS and Mac hardware troubleshooting
• Experience in basic network troubleshooting
• Experience in troubleshooting AV systems
• Experience with major video conferencing and telepathy hardware
• Have a positive outlook and an optimistic mindset
• Keen to working with others in a collaborative fashion
• Strong communicator in English, both written and verbally