Customer Success Engineer at Alchemy - Apr 24

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Customer Success Engineer


Alchemy Jobs · New York · Client Services & Strategy
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Job Overview

This is highly cross-functional and dynamic role: from working with functional leaders to ensure they are acutely aware of our top customers’ priorities and needs to aligning with our data team to have the best pulse on our customers to working in partnership with our sales team in directing the best customer experience.

What You'll Do:

  • Aligning with key stakeholders, building & fostering strong relationships to help your most strategic customers accelerate their journey into web3
  • Producing and executing a comprehensive adoption path of Alchemy’s products, identifying success criteria & measuring business outcomes
  • Tracking product usage & adoption, nudging customers along to increase their depth and breadth of platform usage
  • Proactively identify risks to the customer, which may prevent them from achieving their stated business goals and develop plans to overcome them
  • Predicting (and owning) risk, renewal and expansion within the customer portfolio
  • Acting as a voice of the customer - communicating platform issues and coordinating technical solutions internally across engineering, product, and support teams.
  • Communicating industry shifts and trends to customers, establishing trusted advisor relationships with the customer’s Development, Engineering and Product organizations

Who You Are:

  • 4+ years in a customer success role at companies that sell a highly technical product
  • Track record of building processes and implementing them
  • Customer-first and analytics-first driven thinking
  • Agile self-starter with ability to move quickly and desire to own and be accountable for projects from Day 1
  • Service-oriented attitude characterized by strong listening skills and the desire to achieve shared success
  • Experience working with startups
  • Experience working in Web3
  • A hustler mentality, founding a company or building side projects is a plus!

More Jobs at Alchemy


Alchemy Overview

Alchemy is a platform designed for developers that enables businesses to create decentralized applications that are both scalable and reliable without the burden of managing blockchain infrastructure in-house. It is presently faster, more dependable, and more scalable than any other comparable solution available, and it is incredibly straightforward to incorporate into existing development projects.

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