FinCrime Analyst - Chargebacks at MoonPay - Apr 24

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FinCrime Analyst - Chargebacks


MoonPay Jobs · Krakow · Compliance
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Job Overview

Reporting directly to Dispute Team Leader, you’ll be joining a team of 3 other FinCrime Analysts.

You'll Spend Your Time 👀

  • Undertaking the investigation and analysis of cardholder-disputed transactions as per MasterCard/Visa/American Express regulations.
  • Analyzing and responding to incoming chargebacks as appropriate in a timely manner to meet prescribed timeframes as per card network regulations.
  • Analyze trends and patterns in our fraud and chargeback incidents.
  • Detecting and communicating deficiencies in current processes and procedures to propose fixes to strengthen our existing processes.
  • Reporting any patterns to your manager.
  • Communicating and collaborating with acquiring partners to ensure all industry regulations are delivered in the chargeback responses.
  • Ad-hoc investigations and project work as required.

You Should Apply If ✅

  • 2+ years of work experience in Dispute and Chargeback operating rules and regulations.
  • Experience and knowledge with acquiring and issuing scheme rules and chargeback reason codes (Visa, Mastercard, and American Express).
  • Strong knowledge of mandatory requirements and recent regulatory and schemes updates, in particular on fraud and payments areas - AVS, 3DS, etc.
  • Strong knowledge of Visa, Mastercard, and American Express Fraud and Chargeback Monitoring Programs.
  • Experience with high-risk industries and alternative payment methods (Apple Pay, Google Pay, Samsung Pay, etc).
  • Analytical, innovative, problem-solving, teamwork and decision-making skills, extreme attention to details.
  • Ability to function well within a fast-paced, ever-changing environment.
  • Proficient English (both written & verbal).
  • A working knowledge of SQL/Advanced Excel would be an advantage.
  • Strong oral/written communication and presentation skills
  • Start Date: April (or earlier)

Our Company Values 🚀

  • B - Be Humble
  • L - Lead with Empathy
  • O - Own It
  • C - Communicate Clearly
  • K - Kaizen

Benefits 💰

  • Stock options 📈
  • Unlimited holidays 🏝
  • Paid parental leave 👶 🍼
  • Home office setup allowance 🪑
  • Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
  • Freedom, autonomy and responsibility 💪

More Jobs at MoonPay


MoonPay Overview

MoonPay is a pioneering force in the digital landscape, driven by a vision to democratize digital ownership. Our team comprises forward-thinking architects, inventors, artists, and innovators dedicated to unlocking the potential of Web3. By enabling individuals to take ownership and control of their digital identity, data, property, and currency, we are empowering a new era of digital ownership for all. As the world's leading Web3 infrastructure company, MoonPay provides comprehensive solutions for payments, smart contract development at scale, and digital asset management. Our clients include some of the world's most recognizable brands, who rely on MoonPay to actualize their Web3 objectives and ambitions.

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