< Back to results

Job Overview

Paving the way to the open internet of the future, Ankr offers node solutions for over 50 different chains and a “1 click” API service for Ethereum, Binance Smart Chain, Polygon, Avalanche and more. Our primary mission is to help usher in developers into the web3 ecosystem. To do this, we pioneer new solutions to solve some of the most pressing problems across decentralized systems and the DeFi movement, to lower the entry barrier for everyday people, enterprises, and developers to contribute to blockchain ecosystems.

Check us out: https://www.ankr.com/

Ankr was founded in 2017 in Berkeley, California. The founding team and headquarters are based in San Francisco. Ankr has a distributed team of over 150+ people operating remotely and from San Francisco, Shanghai, Moscow, and Amsterdam offices.

The next phase of the internet is based on distributed networks which make the new generation of platforms, applications and services more private, secure, reliable and censorship-resistant. By cutting out intermediaries and gatekeepers, builders and users gain back control over their applications and data.

Our mission is to make web3 easy to use for everyone!

Responsibilities:

  • Respond to either first line support or end user software queries via chatbot, email, discord, etc.
  • Investigating and reproducing the user issues.
  • Helping users solve problems, or preparing a detailed description of the error for the 3rd line of support
  • Analysis of recurring problems by working with the development team, technical writers, 1st line support.
  • Preparation of proposals for changing the testing system, monitoring, updating documentation, etc.
  • Control of compliance with deadlines for processing requests whilst informing the user about the process of solving their problem.
  • Create and update the internal product knowledge base for 1st and 2nd line support

Requirements:

  • High level of communication and customer focus
  • 2+ years experience with blockchain related technologies, preferably with testing blockchain and dApp products
  • Ability to analyze problems, find their root cause and explain it to both technicians and users
  • Understanding of web2, web3 and basic blockchain technology.
  • Knowledge of at least one programming language, preferably both python and javascript. (Preferably experience with web3.js/web3.py, ethers.js/ethers-py and analogues for other blockchains)
  • Proficiency in Jira, Devtools console, Postman, TestRail (or equivalent)
  • Proactive and self-driven to be successful working in a remote environment
  • Knowledge of abigen and ability to write simple blockchain client using code generated by abigen is a big plus

ANKR is an equal-opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

More Jobs at Ankr


Ankr Overview

Ankr is building your gateway to Web3 Connecting consumers, developers and enterprises to the new internet, in a few easy clicks.

Website Twitter LinkedIn Job Archive


Visit Ankr Careers Page (opens new tab)
Ankr Jobs by Location

Check below to see all of the open Ankr jobs organised by office location.

Worldwide - Remote (2)

Ankr Jobs by Team

Check below to see all of the open Ankr jobs organised by team.

Engineering & Modelling (2)

Latest Tweets from Ankr

Thank you for the support and collaboration! 💙 https://t.co/4zlfaSjwLS

2nd Dec 22 @ 22:32 13 13 65


2/ Ankr team is working with our partners @pStakeFinance,@WombatExchange, @staderlabs, @izumi_Finance, @Ellipsisfi, @beefyfinance , @QuollFinance, @KalmyAPP, @Helio_Money, & @MidasCapitalxyz on achieving an agreement to resolve this.

2nd Dec 22 @ 22:18 4 6 30


8/ Dozens of protocols, customers, and community members offered to help and support. Thank you! 🙏🫡 #wagmi 💙 Ankr Team

2nd Dec 22 @ 19:56 5 1 63


7/ We understand diluted aBNBc was speculatively traded after the exploit occurred, but we are only able to compensate LP’s caught off guard by the event.

2nd Dec 22 @ 19:56 11 2 41


6/ The only users at risk were liquidity providers. We have started creating a list of the ones affected to make sure that we fully compensate them.

2nd Dec 22 @ 19:56 5 1 36


5/ They immediately began using DEXs to trade through LPs. Ultimately draining ~$5m USD. We promptly responded with the help of many DEXs that halted the trading of the aBNB tokens immediately upon discovering the breach.

2nd Dec 22 @ 19:56 7 0 29


4/ A hacker was able to compromise a deployer’s private key after the Ankr team carried out an upgrade (pending law enforcement investigation). The attacker used the deployer keys to modify the smart contract that allowed for unlimited minting of aBNBc.

2nd Dec 22 @ 19:56 5 1 31


3/ ❗️All staked assets on @ankrstaking are secure, and all infrastructure services were unaffected.

2nd Dec 22 @ 19:56 5 0 26


Update on our aBNB Token Exploit: We are grateful to our community of DEXs, exchanges, and protocols that all helped us end the exploit quickly. We will use reserves to compensate liquidity providers for the aBNBc pools. https://t.co/B2yNWBAQdX

2nd Dec 22 @ 19:56 49 37 137


RT @Helio_Money: 1/ The team at Helio Protocol is aware of the situation and we are closely working with @Ankr to manage the situation and…

2nd Dec 22 @ 17:01 0 40 0