Lead Program Manager, Research

Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockchains for payments, commerce and financial applications worldwide. Circle platforms and products provide a suite of internet-native financial services for payments, treasury infrastructure and capital formation. Circle is also a principal developer of USD Coin (USDC), which has become the fastest growing dollar digital currency in the world. USDC has grown to over 44+ billion in circulation and supported over $1.7+ trillion in transactions in the past year. Circle’s payments and treasury infrastructure services available through the Circle Account and APIs helps bridge the legacy financial system and digital currency and blockchain based finance. Combined, Circle’s suite of services helps companies to participate in a more open, global and inclusive financial system.

What you’ll be part of:

With the mission “To raise global economic prosperity through the frictionless exchange of value,” Circle was founded on the belief that the internet, blockchains and digital currency will rewire the global economic system, creating a fundamentally more open, inclusive, efficient and integrated world economy. We envision a global economy where people and businesses everywhere can more freely connect and transact with each other with new technologies for digital money and internet-native finance. We believe such a system can raise prosperity for people and companies everywhere. Our mission is powered by the values we espouse and which we expect all Circlers to respect. We are Multistakeholder, serving the needs of our customers, our shareholders, our employees and families, our local communities and our world. Furthermore, we are also Mindful, Driven by Excellence, and High Integrity.

What you’ll be responsible for:
Circle is growing its research practice and looking for a Lead Program Manager, Research (RPM) to strengthen the impact of our research teams. In this role, you will define, establish, and maintain operational and team-wide programs as well as create, manage, and scale research recruiting processes to support the growing team. This role requires project, program and recruiting management experience and broad knowledge of research's impact on product design and development.

What you'll work on:

• Defining and managing initiatives that improve team efficiency and impact, establishing operational systems and outcomes
• Building our user research culture
• Identifying and partner with stakeholders on internal processes, templates, and guidelines to improve research team optimization and documentation
• Supporting research planning by collaborating with researchers and cross functional teams
• Providing approaches that meet team needs in recruiting target audience
• Working with other cross functional teams to establish and maintain participant database and pools for research
• Establishing recruiting best practices and frameworks that guide reaching out to the right audience
• Acting as a thought leader in the domain of research ops management
• Contributing to a growing UX org, helping install best practices and processes as we scale, and filling out our product squads’ research toolbox with methodologies.

You will aspire to our four core values:

• Multistakeholder - you have dedication and commitment to our customers, shareholders, employees, and families and local communities.
• Mindful - you seek to be respectful, an active listener and to pay attention to detail.
• Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
• High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty, and intolerance.

What you’ll bring to Circle:

• 7+ years of research and participant management experience in an applied research setting, or similar
• Executing operational programs and leading them end-to-end while scaling for growth
• Building relationships with peers and senior stakeholders and collaborating with cross-functional teams across multiple locations
• Owning, building, maintaining and executing participant recruiting
• Communication skills for interacting with and influencing researchers, cross functional stakeholders, senior management, and external partners with the experience adapting communication style to suit different audiences
• Collaborate extensively with researchers and cross-functional stakeholders to drive business impact
• Ability to handle complex information and adapt to a changing environment
• Research mentorship and guidance for fellow researchers, designers, and product management peers
• Own metrics and reporting for scheduling cycle times and candidate experience
• Experience working with finance, procurement and external vendors
• Experience working in vendor management
• Bachelors, masters or related experience

Additional Information:

• This position is eligible for day-one PERM sponsorship for qualified candidates.

We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.