Technical Support Engineer

A testing and business market analyst to provide internal support to Keyrock’s different teams in order to ensure our operations run smoothly. You’ll be responsible for implementing and improving support processes, and for overseeing our internal tools.

NB this is a remote position - we’re looking for candidates who are based in the Asian time zone to provide coverage outside European working hours.

Background and experience

• Undergraduate degree in Information Technology, Economics or similar
• Proven professional experience in testing, customer support and business analysis
• Basic knowledge of crypto/finance/capital markets
• Basic knowledge of Docker and Gitlab is an asset

Competences and personality

• Disciplined with strong organisational skills
• Strong problem-solving skills
• Excellent written and verbal communication skills
• Resilient to stress
• Motivated and eager to learn

Job description

• Accounts setup, API creation and funding
• Conduct exchange testing in a staging environment and generate testing reports
• Work together with different teams to ensure quality of integrations and correct behaviour of algorithms
• Follow up with the ticketing system
• Monitor the markets in production through the logs; identify and report issues
• Develop processes to identify and prevent issues