Customer Experience Manager at OpenSea - Apr 24

< Back to results

Customer Experience Manager


OpenSea Jobs · US - Remote · Client Services & Strategy
OpenSea logo
This job post has now expired. Please see the other OpenSea jobs available.
Job Overview

At OpenSea, we are looking for a Customer Experience Manager to join our growing Customer Happiness team. As one of our Customer Experience Managers, you will play a critical role in ensuring that we deliver an amazing customer experience globally by utilizing your customer service, operational, and team management abilities.

Responsibilities

  • Create a world-class NFT customer experience by building, developing, and leading a team of CX Associates
  • Drive alignment and consensus throughout the Customer Experience team on operational readiness for important launches and developments, in collaboration with key stakeholders
  • Create a plan for building and implementing newly announced support workflows in the NFT market by providing vision and thought leadership
  • Mentor and provide leadership based on best practices in CX, delegating, and performance management⁠—mentorship, career development, and employee engagement are all important aspects of team development and enablement

Desired Experience

  • Experience in NFTs, Crypto, or Web3
  • Zendesk expertise
  • 2-3 years of experience managing teams
  • Passion for people leadership and customer experience

More Jobs at OpenSea


OpenSea Overview

At OpenSea, we're excited about a brand new type of digital good called a non-fungible token, or NFT. NFTs have exciting new properties: they’re unique, provably scarce, tradeable, and usable across multiple applications. Just like physical goods, you can do whatever you want with them! You could throw them in the trash, gift them to a friend across the world, or go sell them on an open marketplace. But unlike physical goods, they're armed with all the programmability of digital goods.

Website Twitter LinkedIn Job Archive

OpenSea Jobs by Location

Check below to see all of the open OpenSea jobs organised by office location.

OpenSea Jobs by Team

Check below to see all of the open OpenSea jobs organised by team.

Latest Crypto Blog Posts

From Blockchain To Bureaucracy: Web3 Vs Civil Service Jobs


In recent years, the job market in the UK has seen a significant evolution with the emergence of Web3 jobs alongside traditional roles in the Civil Se...

Posted by Jane Lepson · 4th November 2023 12:53 PM

The Role Of Cryptocurrency In Decentralized Digital Identity Solutions


Cryptocurrency, often associated with financial transactions and investments, has an important role to play in the development of decentralized digita...

Posted by Jackson Matlock · 2nd August 2023 12:14 PM

The Impact Of Cryptocurrencies On The Aerospace And Defense Industry: A New Era Of Innovation


Cryptocurrencies have been a game changer for the financial industry, but their impact is now being felt in other sectors as well. One such sector is ...

Posted by Jackson Matlock · 2nd August 2023 05:38 AM

Understanding Cryptocurrency Trading Regulations: Compliance And Legal Considerations


Cryptocurrency trading has become increasingly popular over the years, but it has also come under increased scrutiny from regulators and lawmakers. Un...

Posted by Sean Lakers · 1st August 2023 11:31 AM

Cryptocurrency And The Medical Industry: A New Era Of Patient Care And Innovation


Cryptocurrency and blockchain technology have been making waves in the finance industry for some time now, but their potential applications outside of...

Posted by Tommy Layton · 31st July 2023 01:38 AM

The Role Of Cryptocurrency In Decentralized Finance (DeFi) Derivatives Markets


Decentralized finance (DeFi) is an emerging sector in the cryptocurrency industry that is rapidly gaining traction. DeFi aims to provide an alternativ...

Posted by Tommy Layton · 30th July 2023 11:38 AM

The Impact Of Cryptocurrencies On The Media And Entertainment Industry: A New Era Of Creativity


The Rise of Cryptocurrencies in the Media and Entertainment Industry The rise of cryptocurrencies has not only revolutionized the financial industry ...

Posted by Ramon Cretlin · 30th July 2023 04:40 AM

Understanding Cryptocurrency Trading Platforms: From Centralized To Decentralized Exchanges


Cryptocurrency trading platforms have revolutionized the way we buy, sell, and exchange digital currencies. These platforms come in different forms, i...

Posted by Jane Lepson · 30th July 2023 07:26 AM

Cryptocurrency And The Consumer Goods Industry: A New Era Of Retail And Manufacturing


The consumer goods industry is on the verge of a major transformation, thanks to the rise of cryptocurrency. With blockchain technology enabling secur...

Posted by Ramon Cretlin · 27th July 2023 11:40 AM

The Role Of Cryptocurrency In Decentralized Intellectual Property Solutions


As the world becomes more digitized, intellectual property protection has become a more complex task. Intellectual property, including patents, tradem...

Posted by Jackson Matlock · 27th July 2023 12:14 PM