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Job Overview

At OpenSea, we are looking for a Customer Experience Manager to join our growing Customer Happiness team. As one of our Customer Experience Managers, you will play a critical role in ensuring that we deliver an amazing customer experience globally by utilizing your customer service, operational, and team management abilities.


  • Create a world-class NFT customer experience by building, developing, and leading a team of CX Associates
  • Drive alignment and consensus throughout the Customer Experience team on operational readiness for important launches and developments, in collaboration with key stakeholders
  • Create a plan for building and implementing newly announced support workflows in the NFT market by providing vision and thought leadership
  • Mentor and provide leadership based on best practices in CX, delegating, and performance management⁠—mentorship, career development, and employee engagement are all important aspects of team development and enablement

Desired Experience

  • Experience in NFTs, Crypto, or Web3
  • Zendesk expertise
  • 2-3 years of experience managing teams
  • Passion for people leadership and customer experience

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OpenSea Overview

At OpenSea, we're excited about a brand new type of digital good called a non-fungible token, or NFT. NFTs have exciting new properties: they’re unique, provably scarce, tradeable, and usable across multiple applications. Just like physical goods, you can do whatever you want with them! You could throw them in the trash, gift them to a friend across the world, or go sell them on an open marketplace. But unlike physical goods, they're armed with all the programmability of digital goods.

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